Shipping policy

At Vivi & Mary, we're proud to deliver to customers right across the United Kingdom with shipping that's reliable and hassle-free. Below you'll find everything you need to know about how your order reaches you.

At a glance:

  • Delivery area: United Kingdom
  • Shipping cost: free on every order, no minimum spend
  • Processing (handling) time: 1–3 business days
  • Transit time: 6-10 business days
  • Total delivery time: 7–13 business days from your order
  • Business days: Monday to Friday, excluding UK public holidays
  • Tracking: included with every order

1. General Shipping Information

We deliver to addresses throughout the United Kingdom: England, Scotland, Wales and Northern Ireland, including the Highlands and Islands. Your order is shipped from our international fulfilment partner directly to your door.

2. Processing Time

Orders are processed within 1–3 business days. Business days are Monday to Friday, excluding UK public holidays. Orders placed at weekends or on public holidays are processed on the next business day.

3. Shipping Rates

Shipping is free on every order to the UK. There is no minimum spend.

4. Estimated Delivery Times

After processing, your order arrives within 6–10 business days (Monday to Friday). As soon as your order ships, you'll receive an email with a tracking link so you can follow your parcel. During busy periods such as Black Friday and the run-up to Christmas, deliveries may take a little longer. Delivery times are estimates and cannot be guaranteed.

5. Customs and Import Charges

Our prices include VAT. You will not be asked to pay any additional customs duties or import charges on delivery for orders shipped to the UK.

6. Shipping Restrictions

We are unable to deliver to PO boxes, BFPO or military addresses. Please make sure your delivery address is complete and correct at checkout.

7. Failed Deliveries and Returned Parcels

If a parcel cannot be delivered, for example because of an incorrect address or because it was not collected from the carrier, it may be returned to us. We'll contact you to arrange a new delivery. If the failed delivery was caused by an incorrect address, we will tell you the cost of reshipping before we charge anything.

8. Lost or Damaged Parcels

If your parcel has not arrived within 16 business days of your order, or arrives damaged, please email support@viviandmary.com straight away. We will investigate with the carrier and arrange a replacement or refund where appropriate.

9. Contact Details

Trade name: Vivi & Mary
Company name: AE Online Retail
Business Address: Patrijslaan 22, Oosterhout, Noord-Brabant, 4901 AT, the Netherlands

Fulfilment center: Kungfubuy, Jinfu 2nd Road No. 49, Building 9, 4th Floor, Liaobu Town, Dongguan, Guangdong, 523000, China

Chamber of Commerce: 96831200
VAT number: NL005231479B77

Email: support@viviandmary.com
Phone: +44 20 8040 5015

Customer Service Hours:
Monday to Friday: 9am - 6pm (UK time)
Saturday and Sunday: Closed

We usually reply within 24 hours on working days.

You can also reach us through our contact page: https://viviandmary.com/pages/contact-us