Terms of service

Welcome to Vivi & Mary. The website viviandmary.com is operated by AE Online Retail, trading as Vivi & Mary, Patrijslaan 22, Oosterhout, Noord-Brabant, 4901 AT, the Netherlands ("we", "us", "our"). These Terms of Service apply to your use of our website and to every purchase you make from us (the "Services"). By using our Services, you agree to these terms.

1. Access and Your Account

You must be at least 18 years old, or have the permission of a parent or guardian, to use our Services. If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please let us know straight away if you suspect unauthorised use.

2. Our Products

We do our best to display our products, colours and sizes as accurately as possible. Colours may look slightly different depending on your screen, and measurements may vary a little. We may change product descriptions or stop selling products at any time.

3. Orders

When you place an order, you make an offer to buy. A contract is formed only when we send you an email confirming your order. We may decline or cancel an order, for example if a product is out of stock or a pricing error has occurred; in that case we will refund any payment in full. Your rights to cancel and return items are set out in our Return & Refund Policy.

4. Pricing and Payment

Prices are shown in British pounds (GBP) and include VAT. We may change our prices at any time, but changes will not affect orders already confirmed. Payment is taken when you place your order using one of the methods listed on our Payment methods page. You confirm that the payment details you provide are yours and are accurate.

5. Shipping and Delivery

Delivery times are estimates, as described in our Shipping Policy. We are not responsible for delays caused by events outside our reasonable control. Risk in the products passes to you once they have been delivered.

6. Intellectual Property

All content on our website, including text, images, graphics and logos, belongs to Vivi & Mary or its licensors and is protected by intellectual property laws. You may use it for personal, non-commercial purposes only.

7. Third-Party Tools

We may offer optional tools provided by third parties, such as payment or chat services. We do not control these tools and they are provided "as is". Your use of them is at your own discretion and subject to their own terms.

8. Third-Party Links

Our website may include links to websites run by others. We are not responsible for their content, products or practices.

9. Relationship with Shopify

Our store runs on Shopify, which provides the technology that lets us offer our Services. Shopify is not a party to your purchase and is not responsible for our products or Services.

10. Privacy

We handle your personal information as described in our Privacy Policy.

11. Feedback and Submissions

If you send us reviews, ideas or other feedback, you allow us to use, publish and adapt it free of charge, without any obligation to you. Please don't send us anything that is unlawful, offensive or that infringes the rights of others.

12. Errors and Inaccuracies

Occasionally our website may contain errors in product descriptions, prices or availability. We reserve the right to correct these and, where needed, to cancel affected orders. If we cancel your order, we will refund you in full.

13. Acceptable Use

You agree not to use our Services for any unlawful purpose, to attempt to gain unauthorised access to our systems, to upload harmful code, or to interfere with the use of our website by others.

14. Termination

We may suspend or end your access to our Services if you breach these terms. This does not affect any rights or obligations that arose before termination.

15. Disclaimer of Warranties

Our website is provided on an "as is" and "as available" basis. We do not guarantee that it will always be uninterrupted or error-free. This does not affect your statutory rights as a consumer, including your rights for faulty goods under the Consumer Rights Act 2015.

16. Limitation of Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. We are not liable for loss or damage that was not foreseeable or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

17. Indemnification

If you breach these terms or the law, you agree to cover any reasonable losses or claims made against us as a result, to the extent permitted by law.

18. Severability

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

19. Waiver and Entire Agreement

If we don't enforce a right under these terms straight away, this does not mean we give up that right. These terms, together with our policies, form the entire agreement between you and us.

20. Assignment

You may not transfer your rights under these terms to anyone else without our permission. We may transfer our rights to another organisation, and this will not affect your rights.

21. Governing Law

These terms are governed by the laws of the Netherlands. If you are a consumer living in the United Kingdom, you keep the protection of the mandatory consumer laws of the part of the UK where you live, and you may bring a claim in your local courts.

22. Headings

The headings in these terms are for convenience only and do not affect their meaning.

23. Changes to These Terms

We may update these terms from time to time. The version on our website at the time you place your order applies to that order.

24. Contact Details

Trade name: Vivi & Mary
Company name: AE Online Retail
Business Address: Patrijslaan 22, Oosterhout, Noord-Brabant, 4901 AT, the Netherlands

Fulfilment center: Kungfubuy, Jinfu 2nd Road No. 49, Building 9, 4th Floor, Liaobu Town, Dongguan, Guangdong, 523000, China

Chamber of Commerce: 96831200
VAT number: NL005231479B77

Email: support@viviandmary.com
Phone: +44 20 8040 5015

Customer Service Hours:
Monday to Friday: 9am - 6pm (UK time)
Saturday and Sunday: Closed

We usually reply within 24 hours on working days.

You can also reach us through our contact page: https://viviandmary.com/pages/contact-us